Hiring a Carer

If you decide on home care, there are several questions you should ask to ensure that your loved one will stay safe, healthy and happy:

  1. What happens if our carer becomes ill or are otherwise unavailable? What are the alternate arrangements? At Right at Home we will introduce at least two carers early on, and take alternative contact information in case you are unavailable for any reason. Likewise we will give you an emergency number to contact should you need to reach us out of office hours.
  2. Does the agency pay tax relating to our carer, so that our family is not legally responsible? All our carers are employed directly by Right at Home, so we pay their tax and National Insurance contributions. You pay only for the care we provide.
  3. Can you verify that our carers are legally able to work in Ireland? At Right at Home we carry out identity checks on all staff.
  4. If our carer is injured at a client's residence, who is responsible? (Many homeowner's insurance policies exclude injuries to "domestic employees.") Right at Home carers are fully insured for personal injury and damages.
  5. Do you perform criminal background checks? Do you check carers' references from prior work history? All Right at Home staff undergo enhanced criminal background checks and must provide at least two references, one from their last employer.
  6. How do you document that your services were indeed completed? Carers complete daily records that are kept in the client's house, and deliver signed time sheets to the office.

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"Working for Right at Home is wonderful - I've got to know my clients so well and I've got the time to help them do the things they enjoy. To see the impact this can have on their quality of life is amazing. We have a great time together!"
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"Working for Right at Home is very rewarding. I get to look after vulnerable people who need care and I've made strong bonds with the clients I work with regularly, which makes the job even more enjoyable. They have a great team who are there to support me whenever I need it and I feel that they really want to help me fulfill my potential as a carer."
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"This is the first time I have needed care and I was unsure what to expect. Thank goodness I chose Right at Home. Gail is an excellent ambassador for the firm - pleasant, polite and professional at all times. Gemma, to me, is the epitome of what a carer should be. She is a very hard worker and always has a smile on her face."
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"This was my first job in care and I was nervous about the responsibility it involved before I started, but Right at Home gave me such good training and my Registered Manager is always at the end of the phone if I need help or advice, or just a bit of reassurance. I've recently also finished my NVQ and had specialist training in dementia, which has really helped me to understand my clients' needs."
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"The service I've received from Right at Home has been excellent; the staff always listen and really do fulfill their promise to go the extra mile. Their dedication is excellent."

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