Our Process

Initial call

From the moment you call, we begin considering you and your loved one's specific needs. During the initial call, we ask questions to form a basic needs assessment.

After the call, we set up an in-home visit with you and the rest of your family – including the family member who may ultimately benefit from our care. This visit allows us to gather even more information, answer questions and let you understand further how Right at Home can help.

Personalised care plan

With Right at Home you will always know what services are being provided to your loved one. After our initial meeting, we develop a Personal Care Plan. This plan is tailored to your loved one's specific needs.

We make detailed recommendations on exactly what kind of services we feel we can help with. We then provide you with a copy of the Personal Care Plan and ask you to review it and confirm you are in agreement with its contents.

Carer matching

Once you approve the Personal Care Plan, we begin our search for the best person to implement care. We take numerous factors into consideration: the services needed, your loved one's interests and the personalities of both your loved one and the carer.

Our process of matching carers to clients takes numerous factors into consideration.

By looking at the whole situation, we're better able to provide your loved one with the best carer possible. Where possible we organise introductions ahead of care starting and of course, if there are ever any concerns about a specific carer, we can search for and provide a replacement in very little time.

Care supervision

Our carers keep extensive notes about the care they provide. Those notes are kept at your loved one's home and are available to read at any time. Our billing system also provides a detailed description of the services and care we have provided.

In addition to this our office owners and managers make regular unannounced spot checks during visits, to ensure carers are following the specifics of the Personal Care Plan, maintaining our high standards of care and responding immediately to any changes in your needs or circumstances.

Need help right now? Call us any time at

01 495 4030

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"Working for Right at Home is wonderful - I've got to know my clients so well and I've got the time to help them do the things they enjoy. To see the impact this can have on their quality of life is amazing. We have a great time together!"
CW
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"This is the first time I have needed care and I was unsure what to expect. Thank goodness I chose Right at Home. Gail is an excellent ambassador for the firm - pleasant, polite and professional at all times. Gemma, to me, is the epitome of what a carer should be. She is a very hard worker and always has a smile on her face."
G.R.
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"Louise is an absolute star who consistently goes the extra mile. She is calm and efficient and happy to deal with whatever arises. She has formed a real bond with mum and I have every confidence in her – she has not only made my mother’s life considerably easier and more content but mine too, as she has saved me from hours of worrying!"
J.F.
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"The service I've received from Right at Home has been excellent; the staff always listen and really do fulfill their promise to go the extra mile. Their dedication is excellent."
KM
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"Thank you for your professional service. Wendy was great, had a super attitude, and could not have been more helpful."
P.H.

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